Introduction

We at Global Certificate Portal ("The Company") are committed to protecting your privacy and ensuring that your personal and professional information remains confidential. This Privacy Policy outlines the nature, purpose, and scope of the information we collect from users ("You") and how it is used. This Policy applies to all users of our platform, including individuals seeking certification, corporate clients, and regulatory bodies.

Information Collection

We collect various types of information to better serve our users and facilitate the certification process. This information is collected through our website, phone, email, or other communication channels, and includes but is not limited to the following categories:

• Personal Information: Includes your name, date of birth, postal address, email address, and contact number. If applicable, we may collect government-issued identification numbers for verification purposes.
• Professional Information: Details such as your employment history, educational background, certifications, and professional qualifications.
• Financial Information: Payment details, such as your credit card information or bank account numbers, for processing fees associated with certification services.
• Transactional Information: Records of your interactions with our platform, including the types of certifications applied for and the history of verifications requested.
• Technical Information: Collected automatically when you access our site, including your IP address, browser type, operating system, and session data.

How We Use Your Information

The information we collect is used to facilitate the various functions of our platform, including but not limited to:

• Processing certification applications and managing the end-to-end certification lifecycle.
• Verifying your identity and professional qualifications in compliance with applicable laws and industry regulations.
• Maintaining records of certification statuses and making this information available to third-party verifiers, including employers, regulators, and credentialing bodies.
• Providing you with updates related to the status of your application, certificate renewals, and any changes in industry requirements.
• Improving our platform by analyzing user behavior and site performance through aggregated technical data.

Information Sharing and Disclosure

We take your privacy seriously and do not sell or share your personal information with third parties, except under the following circumstances:

• With Your Consent: We will share your information with third parties if you have explicitly requested or authorized us to do so, such as when submitting verification requests to regulatory bodies.
• For Legal Compliance: We may disclose your information if required by law, court order, or other legal proceedings, or in response to requests from public or government authorities.
• Service Providers: We may share your information with vendors and contractors who perform services on our behalf, such as payment processing, identity verification, and data storage, under strict confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the business transaction, provided the receiving entity agrees to abide by this Privacy Policy.

Data Security

We implement comprehensive security measures to protect your data from unauthorized access, disclosure, or loss. Our platform uses industry-standard encryption for data in transit, firewalls for external access control, and secure server infrastructure. Physical access to data storage facilities is restricted to authorized personnel only. Despite these efforts, no system is entirely foolproof, and we cannot guarantee the complete security of your information.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You may request access to the information we hold about you and receive a copy of this information.
• Correction: If any of your personal information is inaccurate or outdated, you may request corrections or updates.
• Deletion: You may request the deletion of your personal information, subject to our legal and regulatory obligations.
• Opt-Out: You may opt out of receiving non-essential communications from us, such as marketing emails, by following the unsubscribe instructions provided in those messages.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including regulatory and business requirements. We may retain data beyond the end of the user relationship in cases where legal or contractual obligations require it, such as for financial reporting, record-keeping, and dispute resolution.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or other business considerations. The revised version will be posted on our website with the updated revision date. We encourage you to review this Policy regularly to stay informed about how we are protecting your personal information.